Refund policy

READY TO SHIP ARTWORK:

  • Return Window: Returns are accepted within 30 days of delivery.

  • Return Costs: Customers are responsible for return shipping costs on returns made for reasons other than damage or error.

  • Restocking Fee: A 15% return handling fee applies to all eligible returns.

  • Shipping Method: Returns must be shipped via FedEx or UPS with tracking and insurance. Please pack the painting securely in the same manner it was received.

  • Condition: Artwork must be returned in its original condition to qualify for a refund.

  • Refunds: Refunds are issued within 5–7 business days after the returned piece has been received and inspected.

  • Ready-to-Ship Paintings: These are pre-created artworks available for immediate shipment. Private Collection Artwork is not included in this category and is not eligible for return.


PRIVATE COLLECTION ARTWORK:

As soon as any private collection paintings are purchased there are no returns, refunds, exchanges or cancellations.

MADE TO ORDER & CUSTOM PAINTINGS:

100% Happiness Guarantee: You will receive photos for approval before it ships. We will tweak the painting until you love it.  Please understand that once an order is placed, our studio immediately starts to purchase your supplies and we will get right to work to create your painting. That's why there are no returns, refunds or cancellations on custom and made-to-order paintings.

DISCOUNTED ARTWORK & ART ON SALE:

There are no returns, refunds or cancellations for any discounted or sale items.

IMPORTANT: We have never had a painting damaged during shipping, our packaging is very strong. If you receive a damaged painting you must save the damaged box so we can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation. All of our paintings ship fully insured.

RECEIVING A BOX THAT LOOKS DAMAGED: If you receive your painting and the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.