FAQ

All artwork ships FedEx ground from our Nevada studio.

Delivery is 1 - 5 business days depending on your state/zip code from the day we ship.

Yes, you will receive photos of the painting for approval before we ship to you.

Ready To Ship Art:
Takes 2 to 3 business days for us to ship.

Ready To Ship Art Framed:
It takes 7 to 12 business days for your custom frame to arrive to our studio, please expect about 14 days for your framed painting to ship.

Custom Artwork:
Takes 2 to 3 weeks depending on our current volume.

Freight Artwork:
Takes 3 to 4 weeks depending on our current volume.

All artwork ships FedEx ground from our Nevada studio 1 - 5 business days delivery.

TRACKING - We will email you your tracking information as soon as we ship your artwork so you can keep tabs on your delivery.

SHIPPING INSURANCE - Is included with every art purchase.

SIGNATURE REQUIRED - Is automatically added and required by FedEx for insurance on purchases valued over $499.00.

Yes, we ship all over the world!
It's most cost efficient to ship overseas unstretched canvas rolled in a tube where you can have your painting stretched at your local frame shop.

If you are interested in a painting please contact us and be sure to leave a full address including country, city and postal code so we can give you an accurate ship quote.

IMPORTANT: We have never had a painting damaged due to shipping, our packaging is very strong. If you receive a damaged painting you must save the damaged box so we can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation. All paintings are fully insured.

IF POSSIBLE: When you receive your painting, if the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.

If your painting is damaged during shipping, replacing it is our immediate priority. We will create a new painting for you right away.

GUARANTEE EXCHANGES, RETURNS AND STORE CREDIT.

READY TO SHIP PAINTINGS NOT INCLUDING PRIVATE COLLECTION ART: It's incredibly important to us that our clients are happy with their new painting. If you are not happy with your painting, you may return it for a refund or exchange it for a store credit. Please contact the gallery within 3 days of receiving your painting for your return confirmation.
 
Buyer pays return shipping costs. All returns must be shipped back to us fully insured with a tracking number. Paintings must be returned in the same condition as it arrived to you in.

Please keep in mind that XL paintings can run over $300 to ship.

MADE TO ORDER & CUSTOM PAINTINGS: As soon as any custom or made to order paintings are purchased there are no returns. We promise you our artists will work on the art until you love it! 

PRIVATE COLLECTION PAINTINGS: Due to the value of these pieces and the pack/ship process, there are no refunds or cancellations. We are always happy to send you additional photos of the artwork before you purchase.

DISCOUNTED PAINTINGS & ARTWORK ON SALE:
All sales are final.

DAMAGED ART DUE TO SHIPPING:
If a made to order/custom painting is damaged due to shipping we will make you our 1st priority and recreate your artwork right away. We will also need to work with you to file a claim against the shipper. Please refer to shipping FAQs.

DIGITAL DOWNLOAD PRINTS: There are no refunds or cancellations on any downloadable items.

These are paintings that have sold but can be recreated very close to the original displayed in the listing as soon as they are purchased. These paintings are all 100% hand painted originals. The artists always use the exact colors and composition of the artwork in the listing to assure the recreated painting is as close to the original as possible.

The artist will normally start on your painting as soon as it's ordered. A custom or recreated painting can take between 5 to 14 days to complete depending on supplies and demand. For an accurate time frame it's always best to CONTACT the gallery.

We keep you updated every step of the way. We will then send you photos of your new painting when it's complete. This is where you can approve it for shipping or ask for any changes to be made. As soon as your painting is dry and ready to ship, we will send you your tracking info so you can keep tabs on your delivery. 

No, © Elevate Art Gallery All Rights Reserved, All rights reserved by artist. Artworks are for your personal use only. Buyer is not purchasing the rights to the image. Any and all publishing and reproduction rights are reserved solely by the artist. This image is not to be re-distributed, copied, imitated, or misappropriated in any way. If you are in any way unsure of the legal rights retained by the artist following the sale of the work, or are purchasing this artwork with the intention of re-selling this work please be aware of the Visual Artists Rights Act available through the US Library of Congress and International Copyright Law. 

I'm sorry to say that as of now our studio is not open to the public. If you are a local designer in Las Vegas, Nevada, please contact us for appointment availability, thank you.

To our wonderful clients, please know that your privacy means everything to us. We will post your reviews and kind emails on our website using a first name only. We are also very grateful for any and all photos you have sent us of our artworks hanging in their new homes. We will always ask your permission to share your photos as well. Thank you from the EAG team.