FAQ

FREQUENTLY ASKED QUESTIONS

~CAN I PAY WITH PAYPAL IF I'M NOT A MEMBER?

YES! Anyone with a credit card, debit card or bank account can use PayPal effortlessly. It is one of the fastest, safest and most convenient ways to make payments over the internet.

Elevate Art Gallery will never ask for your personal financial information. When checking out through PayPal or Stripe direct credit card services, you will be directed into their secure site to make and complete your payment and then redirected back to the art gallery.
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~SHIPPING AND HANDLING. 

FAST SHIPPING - Our ready to ship paintings always ship within 1 to 3 business days after payment has cleared. Shipping is via FedEx within the US mainland and UPS/USPS International. (Please Note: If you order a frame please allow 7 to 10 business days for the frame to arrive before shipping)

PACKING - Our studio uses quality packing materials to ensure a safe delivery. With thousands of paintings shipped worldwide we have had the great fortune to never have a painting damaged.

TRACKING - We will email you your tracking information as soon as we ship your artwork so you can keep tabs on your delivery.

SHIPPING INSURANCE - Is included with every art purchase.

SIGNATURE REQUIRED - Is automatically added to all paintings above a $499.00 value for your added protection.

PHONE NUMBER - Please be sure to leave a contact number when checking out. In order to print your shipping label, FedEx requires a contact number on insured packages in the very rare occasion they have trouble delivering. Your phone number will never be used for any other purpose than delivering your artwork.

INTERNATIONAL FRIENDS - Please contact me for shipping options to you. Remember to leave your full address, country and zip code so I can get you an accurate quote.

FREIGHT SHIPPING - Please allow extra packing, handling and shipping time for XXL art freight orders.

WHAT SIZE IS CONSIDERED FREIGHT? All square paintings above the size of 48" x 48" - Any 60" painting where the width is greater than 42" - Any 72" painting where the width is greater than 36".

If you ever have questions or concerns about freight shipping, please remember that we are always just an email away.
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~GUARANTEE EXCHANGES, RETURNS & STORE CREDIT.

READY TO SHIP PAINTINGS NOT INCLUDING PRIVATE COLLECTION ART: It's incredibly important to us that our clients are happy with their new painting. If you are not happy with your painting, you may return is for a refund or exchange it for a store credit. Please contact the gallery within 3 days of receiving your painting for your return confirmation.
 
Buyer pays return shipping costs. All returns must be shipped back to us fully insured with a tracking number. Paintings must be returned in the same condition as it arrived to you in.

Please keep in mind that XL paintings can run over $200 to ship.

MADE TO ORDER & CUSTOM PAINTINGS: As soon as any custom or made to order paintings are purchased there are no returns. We promise you our artists will work on the art until you love it! 

PRIVATE COLLECTION PAINTINGS: Due to the value of these pieces, there are no refunds or cancellations. We are always happy to send you additional photos of the artwork before you purchase.

DISCOUNTED PAINTINGS & ARTWORK ON SALE.: All sales are final

DIGITAL DOWNLOAD PRINTS: There are no refunds or cancellations on any downloadable items.

IMPORTANT: We have never had a painting damaged due to shipping, our packaging is crazy strong. If you receive a damaged painting you must save the damaged box so we can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation. All paintings are fully insured.

IF POSSIBLE: When you receive your painting, if the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.

Full refunds including all shipping fees are given if there is a major typo in our listings or a painting is damaged during shipping.
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~ABOUT CUSTOM PAINTINGS AND SIMILAR WILL BE RECREATED.

WHAT DOES SIMILAR WILL BE RECREATED MEAN? These are paintings that have sold but can be recreated very close to the original displayed in the listing as soon as they are purchased. These paintings are all 100% hand painted originals but with a slight variation of the listing photo. The artists always use the exact colors and composition of the artwork in the listing to assure that you will get exactly what you want. 

HOW LONG WILL IT TAKE TO RECREATE OR MAKE MY CUSTOM PAINTING? The artist will normally start on your painting as soon as it's ordered. A custom or recreated painting can take between 5 to 14 days to complete depending on supplies and demand. For an accurate time frame it's always best to CONTACT the gallery.

HOW WILL I KNOW THE STATUS OF MY CUSTOM ORDER? We stay in touch with you every step of the way from start to finish. We will then send you photos of your new painting when it's complete. This is where you can approve it for shipping or ask for any changes to be made. As soon as your painting is dry and ready to ship, we will send you your tracking info so you can keep tabs on your delivery. 
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DO I OWN THE RIGHTS TO THE PAINTING I BUY? No, © Elevate Art Gallery All Rights Reserved, All rights reserved by artist. Artworks are for your personal use only. Buyer is not purchasing the rights to the image. Any and all publishing and reproduction rights are reserved solely by the artist. This image is not to be re-distributed, copied, imitated, or misappropriated in any way. If you are in any way unsure of the legal rights retained by the artist following the sale of the work, or are purchasing this artwork with the intention of re-selling this work please be aware of the Visual Artists Rights Act available through the US Library of Congress and International Copyright Law. 
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~WHAT KIND OF MATERIALS DO YOU USE FOR YOUR ARTWORK?

The materials used by are studio are truly some of the best available on the market today and allows us to produce Gallery/Museum quality works. 

CANVAS - Thick, acid free, triple primed 100% cotton canvas.

STRETCHER BARS - Our studio stretcher bars are finger spliced, knot free, kiln dried solid pine bars that are VERY strong. The finger splicing method is the same wood design they use to build homes with.

PAINT & VARNISH - Our artists are seasoned and only the best oil and acrylic paints. Paintings are finished with an oil or acrylic varnish which provides UV filtering and protects the art from environmental pollutants.
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~CAN I VISIT YOUR STUDIO?

I am sorry to say that Elevate Art Gallery is currently not open to the public.
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~I JUST PURCHASED ONE OF YOUR UNSTRETCHED PAINTINGS, CAN YOU STRETCH IT FOR ME? 

Yes, we are happy to stretch and ship your large scale painting for you, after all this is what we specialize in. We only charge for the stretcher bars and shipping, there is no extra cost for us to stretch your painting for you.
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~HOW DO I KNOW MY PAINTING IS AN ORIGINAL?

When you buy a painting here at Elevate Art Gallery you will be happy to know that you are dealing directly with the artists from start to finish.

CERTIFICATE OF AUTHENTICITY - Is always included on all original artworks and limited edition canvas prints.

If you have purchased a painting from another site and believe your painting is a copy, please contact us right away with photos and any paper work included and we will authenticate the painting for you.
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~HOW CAN I MEET THE ARTISTS?

Our team of artists are always very excited to meet collectors. We will list upcoming shows and events that we will be attending. Please join us on FaceBook or Instagram to stay up to date. 
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~I WANT TO JOIN YOUR MAILING LIST BUT I'M AFRAID OF GETTING TOO MUCH MAIL!

WE NEVER SPAM! We cherish our subscribers and we only send out a few emails a year. Our subscribers get exclusive discounts, exciting news on upcoming events and you're the first to know about our next giveaway!
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~100% POSITIVE FEEDBACK!

We feel so honored and truly blessed to be able to say after all of these years that we still maintain a 100% 5 star positive rating with our amazing clients. Please feel free to check out our REVIEWS and what our amazing clients have to say about EAGs fast and friendly service, professional shipping and gallery quality paintings.
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~WHAT ARE "PRIVATE COLLECTION" PAINTINGS?

Pieces in this collection are chosen for many reasons. These paintings are all one of a kind and have taken the artist in some cases up to 8 months to complete. These painting may be shown in magazines, film or special online art publications. These paintings are truly the heart and soul of who are amazing and talented artists are.  
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To our wonderful clients, please know that your privacy means everything to us. We will post your reviews and kind emails on our website using a first name only. We are also very grateful for any and all photos you have sent us of our artworks hanging in their new homes.
We will always ask your permission to share your photos as well.
Thank you from the EAG team.